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FAQ.

Frequently Asked Questions. All you need to know about our services here.

Welcome to Soccer Merchandise. The home of official merchandise for all your favorite football clubs & teams. Proud to be part of the greatest sport on earth.

We specialize in official football merchandise for the top football clubs & teams in the English Premier League, La Liga, Serie A & Scottish Premiership, International football teams & other famous football clubs from around the world. If your’re looking to buy official merchandise for a football fan or just a treat for yourself then you’ve come to the right place.

Whatever the occasion & wherever in the world, Soccer Merchandise online football shop can supply it all for you hassle free.

How can I see what the delivery cost will be before i checkout?

  • Shipping is based on weight so the best way to see the delivery cost before you checkout is to add the item(s) to your shopping cart and you will see the delivery options appear in the right hand column under the shopping cart box. If you live outside the UK all you have to do then is select your country from the dropdown menu.

How long does it take before my order is shipped?

  • Orders received before 2pm UK time are usually dispatched the same day Monday – Friday. Orders received after 2pm will be dispatched the following day. Orders received after 2pm on Fridays & over the weekends will be dispatched on the following Monday. Please allow an extra 24 hours to these timescales during the peak of the Christmas season.

We will notify you immediately if for any reason your order is not able to be dispatched within these timescales.

When will my order arrive after it has been shipped?

  • UK: 1-3 days
  • Europe: Approx 3-5 Days
  • United States & Canada: Approx 5-10 Days
  • Australia, Japan & the rest of the world: Approx 7-10 Days

The above times are not guaranteed but in the unlikely event you haven’t received your order within these times then please contact us at  and we will be happy to assist you.

Which countries do you ship too?

We ship orders worldwide to the following countries:

  • Australia, Austria, Bahrain, Belgium, Canada, Cyprus, Denmark, Falkland Islands, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, Ireland, Italy, Japan, Kuwait, Maldives, Malta, Mauritius, Monaco, Netherlands, New Zealand, Norway, Portugal, Qatar, San Marino, Saudi Arabia, Seychelles, Singapore, South Africa, Spain (Mainland), Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States

Can my order be delivered to an alternative address?

  • Yes you can have your order delivered to an alternative address.
  • This is ideal for surprising a loved one with a gift and also for customers who work during the daytime.

I want to send someone a gift but i don’t want you to include an invoice?

  • As most of the orders we deal with are gifts for others we now don’t include invoices as standard. You can still view and print off your invoice from the checkout success page or at anytime from within your secure account area.

Why is there no invoice included with my order?

  • As most of the orders we deal with are gifts for others we now don’t include invoices as standard. You can view and print off your invoice at anytime from within your secure account area.

If you are not entirely satisfied with your purchase, we’re here to help.

Please refer to the relevant section below for further instructions

If you wish to cancel & return your purchase for a refund or exchange

You have 30 calendar days to cancel & return a purchase from the date you received it.

Your purchase must be unused, in the same condition that you received it & in it’s original packaging.

To return your purchase please firstly notify us by sending an email to

A returns reference number will be provided along with the returns address

Please note that you are responsible for the cost of returning the purchase.

If you request a refund a full refund of the original purchase cost will be processed within 24 hours of receipt of the goods.

If you request an exchange this will be issued as soon as possible (usually the next working day).

If your purchase is faulty or contains incorrect item(s)

You have 14 calendar days from the date you received it to notify us that your purchase is faulty or contains incorrect item(s).

You have the right to request a refund or for a replacement to be issued free of charge.

Please firstly notify us by sending an email to

  • If your purchase is damaged please attach photographic evidence to your email.
  • Please state in your email whether you would like a refund or replacement.

If you request a replacement this will be issued as soon as possible (usually the next working day).

  • If you request a replacement for incorrect item(s), a pre-paid returns label will be issued with the replacement for the return of the incorrect item(s).

If you request a replacement & the item(s) is no longer in stock we will give you the option of either sending an alternative item(s) of your choice of similar value or to issue a refund to allow you to find the item(s) elsewhere.

If you request a refund this will be processed within 24 hours of receipt of your email.

Cancellation before we have instructed our warehouse to pick the item(s) and send them to you

You can cancel any order for any reason if your cancellation reaches us before we have emailed you confirmation that your purchase has been passed to the warehouse for processing.

Please notify us by sending an email to

A full refund will be processed for you within 24 hours of receipt of your email.

If your order has been dispatched please refer to the section above entitled “If your purchase is no longer required & you wish to return it for a refund”.

We at Soccer Merchandise are totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be used by employees that are involved in the fulfillment of your order. We do not send random marketing emails to personal email addresses (spam).

We will never store your credit card details on our servers.

The information we hold may include:

  • Your name
  • Address
  • Email address

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request.

We do not use cookies on our website.

Data will only ever be released to the appropriate authorities (e.g. the police) on request where there is a legal requirement for us to do so.

To protect your own interests please read the conditions carefully before confirming your order. If you are uncertain as to your rights under them or you want any explanation about them please contact us BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.

By placing an Order and purchasing goods from Official Football Merchandise.com you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.

These are the Standard Terms and Conditions of Sale of Official Football Merchandise.com Web Retailer (“the Seller”, “We” or “Us”) for certain products as set out in the pages on this site (“the Goods”). Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.

In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw can be found in Clause 9 below.

THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.

1. Interpretation

1.1 In these Conditions:

‘Conditions’ means the standard Terms and Conditions of sale set out in this document

‘Contract’ means the contract for the sale of the Goods

‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order

‘Delivery Area’ means the location chosen by you as the delivery address for the Goods of which you have provided details to us when placing the Order. This can be anywhere in the world subject to clause 3.2 below.

‘Goods’ which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions

‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications

‘Order’ means any order placed by you with us for the supply of Goods

‘Order Form’ means the electronic order form completed and submitted electronically by you

‘Regulations’ means the Consumer Protection (Distance Selling) Regulations 2000

‘Web Site’ our presence on the world wide web, currently accessible via the address http://www.officialfootballmerchandise.com.

1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.

1.3 Unless the context otherwise requires:-

1.3.1 words importing the singular shall include the plural and vice versa

1.3.2 words importing the masculine gender shall include the feminine gender and vice versa

1.3.3 references to persons shall include bodies of persons whether corporate or incorporate.

1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

2. Basis of the sale

2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

3. Orders

3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.

3.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

3.6 We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements

4. Price of the goods

4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.

4.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.

4.4 The total price is inclusive of any applicable value added tax.

5. Terms of payment

5.1 Upon providing us with details of the Payment Card and submitting the Order you :

5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card and

5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

5.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

5.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

5.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

6. Delivery

6.1 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

6.2 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

6.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.

6.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

6.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

7. Risk and property

7.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.

7.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.

8. Warranties and liability

8.1 Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

8.2 As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.

8.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS

You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

8.4 Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to: reject the Goods and receive a full refund or have the Goods (or the part in question) replaced free of charge.

Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:

replace the Goods (or the part in question) free of charge or

at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.

8.5 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:

i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents

ii) such loss or damage is not a reasonably foreseeable result of any such breach

iii) any increase in loss or damage resulting from breach by you of any term of this contract.

In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.

8.6 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

8.7 We assume no responsibility for the contents of any other web sites to which this Web Site has links.

9. Right to Cancel

9.1 You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price and any delivery cost.

9.2 During the cooling off period any cancellation must be given by written notice by either party.

9.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.

9.4 The right to cancel this contract will not apply in respect of:

Personalised Goods or Goods made to your specification

9.5 In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.

10. Communications

10.1 Any communication sent electronically by e-mail or otherwise:

10.1.1 will be deemed to have been sent once it enters an Information System outside the control of the originator of the message

10.1.2 will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient

10.1.3 will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides

10.1.4 will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.

10.2 To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.

11. General

11.1 Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.

11.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.

11.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).

11.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

11.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.